Update an e-certificate in Accredible

Update an e-certificate in Accredible

This article is to be used when a certificate has already been issued in Campus and Accredible and there is an error that needs correcting - such as the issue date, course type or spelling of a name.

Access

You must be set up as a team member in Accredible to be able to perform this action.

Team Members:
  1. Alan Howie
  2. Rick Humphries
  3. Bethany Quibell
  4. Bryony Ward

Change a Name

  1. You must arrange for the name to also be updated in Campus so that the Campus record and certificate match - follow these steps to request a name change in Campus. This will then be actioned by the enrolments team or ASD enrolments team.
  2. Log in to Accredible
  3. Go to the Credentials tab
  4. Search for the certificate that needs correcting - email address is easiest to use
  5. Click on the credential ID to open up the certificate
  6. Update the Recipient Name field
  7. Click Save
  8. Refresh the page to see the change on the preview image
  9. Go back into Campus and resend the certificate

Change the Issue Date

  1. You must arrange for the completion date to also be updated in Campus so that the Campus record and certificate match
    1. Go to the completion record for the learner with the incorrect date
    2. Click Edit
    3. Update the Completion Date

  2. Log in to Accredible
  3. Go to the Credentials tab
  4. Search for the certificate that needs correcting - email address is easiest to use
  5. Click on the credential ID to open up the certificate
  6. Update the Issue Date field
  7. Click Save
  8. Refresh the page to see the change on the preview image
  9. Go back into Campus and resend the certificate

Change a Course Type

  1. You must arrange for the course type to also be updated in Campus so that the Campus record and certificate match
    1. Go to the course episode page> course details
    2. Click Edit
    3. Update the Course type - if the course type you need is not there you MUST raise it as a bug, do not just edit the certificate without flagging this issue
  2. Log in to Accredible
  3. Go to the Credentials tab
  4. Search for the certificate that needs correcting - email address is easiest to use
  5. Click on the credential ID to open up the certificate
  6. Update the Course Type field - note, this is only on select certificates
  7. Click Save
  8. Refresh the page to see the change on the preview image
  9. Go back into Campus and resend the certificate


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